Surgery Coordinator/Scheduler

Required qualifications: - High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. - Strong computer skills, including basic keyboarding skills, and experience with at least two office-type software programs (i.e., Outlook, Work and Excel). Proven ability to navigate through multiple patient record systems. - Ability to analyze situations, prioritize and develop solutions and make recommendations. - Ability to work independently with minimal supervision. - Ability to use good judgment and work independently, at time under the pressure of deadlines. - Ability to assess situations, prioritize workload and develop solutions and make recommendations. - Excellent customer service and communication/interpersonal skills, both over the telephone and directly. - Able to sit at a computer terminal with telephone headphones for extended periods of time. - Basic math skills required. - Proven ability to deal with a wide variety of individuals; - Ability to deal sensitively and effectively with patients. - Excellent organizational and problem-solving skills. - Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/office coordination skills. - Demonstrated knowledge of medical practice terminology. - Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. - Exhibits teamwork skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. - Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices - Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable -- Referrals (Incoming referral entry) and handling all referral WQs - Pend orders - Pend smart sets - Schedule surgeries - Work applicable work queues - Enter/edit outside test results - Messaging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounters - My open encounter - Staff message - New message - Route Patient advice request to providers (My Chart) - Patient Schedule (My Chart) - Letters - Pools - Patient look up - Check in process - Check out process - Comment field - Quick note - Scanning Preferred qualifications: - Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. - Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. - Bi-lingual or multi-lingual capability (Tagalog, Spanish and Cantonese) strongly preferred - Prior experience working with EMR Experience with Epic/Apex strongly preferred. - Demonstrated understanding of Ophthalmology terminology and experience in the Department of Ophthalmology