Senior Patient Care Liaison

 

Department Overview 

Concierge Service is offered to UCSF donors, those with important relationships to UCSF, patients with complicated needs and their families, friends and colleagues.

REQUIRED QUALIFICATIONS - A minimum of 3 years related experience required, 3-5 years of experience in the health care field in a position involving considerable judgment and discretion or an equivalent combination of education and experience preferred. - Ability to produce an appropriate quantity of work in a timely and consistent manner. Skills to concentrate on monitoring the accuracy of work without getting bogged down in unnecessary detail. - Interpersonal skills to develop positive working relationships with patients, team members, and cross-functionally. Actively cooperates and supports the work of others to get a job done. - Demonstrates ability to apply reasoning skills to evaluate issues and identify a potential solution. Acquiring analytical abilities to weigh alternative solutions against objectives. - Ability to perform all commonly applicable functions in word processing and spreadsheet software. - Responsible for displaying exceptional organizational and time management skills to the patient, ability to work independently, and to multitask in a fast-paced environment. - Responsible for handling sensitive, confidential issues and information with the ability to work with an appropriate sense of urgency for immediate results PREFERRED QUALIFICATIONS - Bachelor’s degree in a related area and/or equivalent experience/training. - A minimum of 3-5 years of experience in the health care field in a position involving - Working knowledge of medical center concierge services to perform essential functions efficiently and effectively. - Demonstrates knowledge of concierge services and relevant medical center and UC policies. Acquiring knowledge of relevant federal, state, and local regulations. Ability to follow processes to maintain compliance. - Demonstrates skills to teach patients through breaking down moderately complex concepts/policies in an understandable way. - Manage the direction of the referral process with Clinical Departments to determine appropriate service or physician based on diagnostic information provided by the patient; provide the patient with faculty bios, summary information on UCSF Medical Center services, and/or diagnostic tools. - Coordinate the gathering of medical records, films and reports for review by physician or service; Schedule consultations, second-opinion appointments, ancillary services and/or coordinate inpatient admissions; Provide on-site personalized escort services to the patients as requested; and conduct daily visits of “concierge” inpatients; provide written documentation of the referral; responsible for gathering and sending reports, films, lab results as requested by the patient. - Considerable judgment and discretion or an equivalent combination of education and experience.

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.