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General Information

Job Name
BLANK AST 2
Department
1331160 - M Psych ZSFG Adult SAAM
Position type
Full Time
Workplace
Fully On-Site
Primary Location
San Francisco, CA, United States
Job ID
5436

Description & Requirements

Job Description

OBIC is a specialty medical clinic providing office-based buprenorphine treatment to individuals seeking recovery from opioid use disorder as well as offering support and treatment options for other substance use disorders, such as alcohol use disorder and stimulant use disorder. Our mission is to provide compassionate, evidence-based care to a diverse patient population, many of whom face significant social, economic, and housing challenges.

The Administrative Assistant serves as the first point of contact for all patients, visitors, and referral sources and plays a critical role in shaping the patient experience. This position requires a highly organized, patient-centered individual who can maintain professionalism, compassion, and composure in a fast-paced clinical environment. Given the unique nature of our patient population, successful candidates must demonstrate patience, empathy, strong interpersonal skills, and the ability to effectively manage challenging situations while maintaining a safe and welcoming environment.

This role combines front-desk reception, patient coordination, clinic administration, and operational support responsibilities and is essential to the daily functioning of the clinic.

Serve as the primary point of contact for patients, visitors, referral sources, and community partners.

Greet patients in a professional, welcoming, and respectful manner that promotes dignity and inclusion.

Schedule, reschedule, and confirm patient appointments using Epic Hyperspace.

Submit Timely Access reports through Epic Hyperspace.

Manage patient flow throughout the clinic and communicate patient locations and movement to clinical staff.

Notify clinicians promptly when patients arrive, move between care areas, or leave the clinic.

Maintain accurate and confidential patient records in accordance with organizational and regulatory requirements.

Foster a safe, supportive, and non-judgmental environment for all patients through the use of trauma-informed patient-centered approaches.

Serve as the initial point of contact for patient concerns and assist in resolving issues appropriately.

Maintain communication with referral sources and assist with patient intake and coordination activities.


 

Qualifications
Required Qualifications: - High S c hool graduate and at l east three years of re l ated r e search/adm i n i stra t ive experience in a large un i versity, teaching institution , or health care env i ronmen t, or an equivalent combination of education and experience - Proficient use of word processing skills, us i n g standard PC software (MS Office) for word processing, spreadsheets, and database management - Excellent oral, written , and telephone communication skills. Experience with vo ice-ma i l and e-mail systems - Strong interpersonal skills. Experience working with populations tha t are diverse in gender, sexual orientat i on, and ethnic i ty - Dem o n s t ra ted good organizational abilities. Abi l i ty to set priorities, work well under pressure, meet deadlines , and work i nd e p ende ntly - Ability to maintain productivity while functioning independently - Dem o ns t ra ted excellent attendance and reliability - Successful completion of all required background screening processes. - A preliminary job offer and assignment may be extended pending successful background clea rance. Preferred Qualifications: - Ability to speak, read, and write Spanish. - Work with accuracy in a fast-paced environment; possess strong analytical skills and the ability to prioritize amongst multiple demands. - Prior UC experience. - Ability to type 50wpm (net) using work processing software. - Previous experience using Epic Hyperspace strongly preferred. - Prior experience working in substance use treatment, behavioral health, addiction medicine, community health, or other safety-net healthcare settings. - Formal training in crisis intervention, conflict resolution, trauma-informed care, or de-escalation techniques. - Ability to speak, read, and write Spanish. - Experience working in a fast-paced clinical environment requiring frequent multitasking and prioritization. - Prior experience within a university or academic healthcare system. - Typing speed of 50 words per minute or greater. - Strong analytical and problem-solving skills.

Additional Details

Job Code
BLANK AST 2 (004723)
Assignment Category
Career
IAP Level
Staff Plan (target potential payout of $900, maximum of $1,800)
Job Family
General Administration
Campus 1
Zuckerberg San Francisco General (ZSFG)
Percentage (%)
100.00
Shift Length
8 hours
Shift Type
Day
Bargaining Unit
CX
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