Cancer Team Lead

Under the direction of the Supervisor of the UCSF Cancer Center, the Team Lead supports team
performance efforts and continuously improve protocols, workflows and infrastructure, and assist with
launching new programming for the UCSF Cancer Center. Routinely supports the supervisor and manager
on special projects that contribute to the improvement of department operations, the patient experience,
and staff and provider engagement. Excellent analytical skills, collaboration with administrative and
physician stakeholders and implementation of customer service standards are essential in this job.
Provides support to 20 practice coordinators: providing daily coordination and training for
cancer center services.

The team lead of the UCSF Cancer Center supports the department’s onboarding, training, coaching, and
educational programs and efforts to enhance Practice Coordinator knowledge and development.
The team lead adheres to and exemplifies the House and Telephone Standards of the Medical Center.
Works with service line steering committees, practice managers and supervisors, as appropriate, in
establishing policies and procedures in the provision of services. Meets with Supervisor/ Manager and
practice leadership regularly (a minimum of quarterly or bi-annually depending on practice) to review
metrics, discuss updates to protocols, address issues, communicate changes in practice or the center and
make suggestions for improving workflow.

The Team Lead is administratively responsible for providing efficient, personalized services to customers
who include external referring physicians, physician offices and patients. The team lead must effectively
communicate with a diverse population of referring providers, patients, practice representatives and
referring entities.

Required Qualifications: - Bachelor's degree in related area and / or equivalent experience / training - 3 years of experience in related field - Thorough knowledge of the clinical and operational implications of medical billing practices including coding, billing systems and documentation requirements - Knowledge of ambulatory care clinic practice management including patient care workflows and processes - Thorough understanding of medical terminology and specialized clinical knowledge of clinic practice area - Proven ability to apply knowledge of medical center policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor clinic operations - Excellent communication skills, including active listening and critical thinking - Demonstrated ability to clearly and concisely communicate clinic content, rules and regulations - Strong interpersonal skills. Actively cooperates and supports the work of others - Ability to work productively with anyone regardless of background - Empathetic and aware of impact on others - Productive in work volume, speed, quality and consistency - Ability to see projects through to completion on deadline - Excellent interpersonal judgment and discretion - Ability to work well as part of an administrative team with a customer service orientation towards co-workers, faculty and researchers - Ability to perform all commonly applicable functions in the Microsoft Suite - Skills in data management - Effectively uses relevant healthcare and clinic operations information technology, including billing systems and medical record documentation - Thorough knowledge of data management and documentation methods used in ambulatory care clinics

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.