Counseling and Administrative Manager

Job Summary:

Manages the operations of the Special Procedures and Abortion (SPA) Clinic for the SFGH Division of the UCSF Department of Obstetrics, Gynecology, and Reproductive Sciences, including fiscal, human resources, and practice management operations. The SPA Counseling & Administrative Manager serves as the clinic’s practice and operations manager, overseeing and providing trauma-informed, patient-centered abortion and gynecology care within San Francisco General Hospital.  The clinic manager leads and supports the counselors, nurses, physicians, eligibility workers, and medicine and nursing learners in their quest to deliver the gold standard of non-judgmental, compassionate abortion and other reproductive care in a supportive, destigmatizing, and positive setting.  This individual will manage day-to-day clinic operations, including staff assignments, clinic flow, patient cycle times, Epic optimization, supplies and equipment, purchasing, compliance, and security issues.  The clinic manager is the liaison to Biomedical Engineering, Environmental Services (EVS), Facilities, Forms Committee, Health Information Management (HIM), Information Technology/Information Systems (IT/IS), Pathology, Point-of-Care Testing, Privacy Office, Regulatory Department, Risk Management, Sterile Processing, and other hospital departments and works to resolve both immediate and long-term problems.

The Counseling & Administrative Manager directly supervises a team of six Social Work Associates (5.4 FTE), who provide scheduling, abortion counseling, and patient support during abortions using a framework grounded in active listening, emotion skills, and patient empowerment.  The manager trains and supervises the team’s work in supporting the physicians and nurses during the procedure, performing clinic set-up and break-down, decontamination, and high-level disinfection.  The manager is responsible for hiring, onboarding, performance management, professional development, and employee relations for these individuals. The manager works with challenging cases, including those that require mandatory reporting, procurement of forensic specimens, coordination with psychiatry, and serving patients in custody. The manager supports the front desk team with complex insurance and authorization issues and is the liaison to abortion funds, including their financial and logistical support functions. The manager prepares staff and clinic for regulatory visits, represents the clinic during those visits, and is responsible for plans of correction.

The Counseling & Administrative Manager serves as the clinic’s primary liaison to the San Francisco Department of Public Health nurse leadership and staff and to other SFDPH departments, resolving issues across UCSF and SFDPH lines.  The manager reports to the Senior Director of Finance and Administration for UCSF Ob-Gyn’s SFGH Division, with a dotted line to the SPA Clinic’s Medical Director.   

 

Department Summary:

The Department of Obstetrics, Gynecology, & Reproductive Sciences (ObGyn & RS) is a major academic department in the School of Medicine committed to providing quality health care services, educating health care providers and investigators, and conducting research to advance knowledge in our field. The Department is nationally recognized for research and training in women’s health care specialties. This position is based at the Department’s San Francisco General Hospital (SFGH) Division, a large teaching, research, and clinical site. The SFGH Division of Ob-Gyn & RS is home to ~40 faculty, 8 non-faculty academics, and 110 staff; fellows, residents, and other trainees; and the Bixby Center for Global Reproductive Health. The SFGH division has an annual budget of over $70M. Our mission in the SFGH Division of Ob-Gyn & RS is to promote justice, quality, and equity in women's health care. We seek to eliminate barriers to good health for women in San Francisco and around the world. We are committed to building and supporting a diverse and inclusive workplace and strive to understand and address the impact of structural inequities on sexual and reproductive health. 

Reasonable accommodation(s) to qualified individuals with disabilities are available as part of the application and interview processes. If you would like to request accommodations, please contact the recruiter or hiring manager. If workplace accommodations are needed after a job offer is made, please contact the supervisor and/or Disability Management Services (DMS) at (415) 476-2621 to initiate the interactive process.

Required: - Bachelor's degree in any area and / or equivalent combination of experience / training. - Three years of clinic / center management experience, with expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology. - Three years of experience counseling in the setting of abortion care, family violence, substance use and/or mental health. - Proven ability to organize, manage multiple priorities, and delegate work functions efficiently. - Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, program planning and implementation, recruiting and hiring, employee relations, and performance management. - Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff. - Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes. - Highly experienced with organization-specific and University computer applications, including Microsoft Office (Word, Excel, PowerPoint, and Outlook) and experience with or demonstrated ability to quickly learn systems, such as MyTime and electronic medical records systems such as Epic. - Strong ability to use discretion and maintain confidentiality, particularly in handling sensitive patient and employee information. - Ability to function independently in situations with ambiguity, exercising sound judgment and knowing when to escalate issues to senior leadership. - Demonstrated ability to participate in and/or lead planning and coordination of projects, including managing tasks, timelines, resources, and budgets. Preferred: - Master’s degree in related field - Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments. - Bilingual in Spanish or Cantonese

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.