Sr. Cloud Engineer (1 of 2)

The Senior Cloud Engineer will be accountable for driving the configuration and operation of University of California, San Francisco (UCSF) cloud infrastructure services. The Senior Cloud Engineer will coordinate the partnership with a broad range of developers, engineers, business partners, and key University stakeholders to provide best-in-class cloud services. This role configures and facilitates workloads in the cloud, automates cloud infrastructure maintenance, and builds new operational monitoring capabilities.

The Senior Cloud Engineer will positively impact UCSF’s operations and culture by ensuring UCSF’s Information Technology (IT) infrastructure is operable, secure, efficient, and effective in service of the University’s mission. The Senior Cloud Engineer will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values.

 

Department Overview:

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, always upholding the highest level of responsiveness and reliability for our customers. IS values innovation and excellence in ensuring secure and efficient Information Technology (IT) services, regardless of the hour or complexity of the issue. 

The Platform Services team within Infrastructure Services is committed to empowering the academic, medical, and research mission of UCSF by ensuring that all customers have seamless, secure, and accessible technological support. The team oversees the management and maintenance of various technology platforms, including system and cloud services, to guarantee they are secure, readily available, and performing optimally. Platform Services handles the management of critical software, such as Epic, ensuring it supports the highest level of medical service delivery by operating at peak performance. The team also oversees data center operations, including server management, storage, and networking equipment, to ensure the reliable delivery of health services. Additionally, it manages databases with a focus on data security, availability, and top-tier performance. All these tasks are critical not only for the smooth operation of the University’s technological infrastructure, but also for enhancing productivity, enabling the provision of high-quality health services and learning, and ultimately, improving patient and student outcomes.

REQUIRED QUALIFICATIONS - Bachelor’s degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, computer information systems, etc. - 5+ years of experience in one or more of the following fields: information technology, computer science, engineering, etc. - Associate-level cloud certification in AWS, Azure, GCP, or equivalent cloud platform, or equivalent experience. - Demonstrated experience in information technology with a focus on platform engineering and cloud services. - Advanced knowledge of the design, development and application of technology and systems to meet business needs. - Advanced experience migrating on-premises workloads to cloud environments such as AWS, Azure, or GCP, including support for hybrid and virtualized environments. - Experience designing and maintaining CI/CD pipelines for infrastructure and applications, including GitHub Actions or similar tools. - Experience applying DevOps practices, including infrastructure automation, continuous delivery, and collaboration across development and operations teams. - Extensive knowledge of Application Programming Interfaces (APIs) and integration with cloud data providers. Experience with Linux, Windows, containerization, and orchestration platforms such as Kubernetes. - Demonstrated experience with cloud-based automation tools and processes. Proven experience provisioning and maintaining cloud-based infrastructure. - Strong ability to adapt technology solutions to meet user needs. Demonstrated understanding of system dependencies and how changes impact interconnected systems and users. - Advanced troubleshooting and problem-solving skills in production cloud environments, including incident response, root cause analysis, and performance optimization. - Strong proficiency in Infrastructure as Code (IaC) using Terraform and Ansible, including development of reusable modules, templated configurations, and automated infrastructure workflows. - Strong customer focus with the ability to triage issues, manage escalations, and deliver solutions that meet service-level agreements, institutional policies, and regulatory requirements. - Strong written and verbal communication skills and ability to communicate technical information and ideas to diverse colleagues and stakeholders. - Ability to establish and maintain positive working relationships with team members, stakeholders, and customers. - Strong problem-solving skills, including the ability to scope solutions based on available resources and timelines. Ability to gather information, evaluate options, and make sound decisions. - Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging. - Ability to think creatively and propose innovative ideas, including the incorporation of new technologies or processes. Ability to work with agility in a fast-paced environment. REQUIRED CERTIFICATIONS - Associate-level cloud certification in AWS, Azure, GCP, or equivalent cloud platform, or equivalent experience. PREFERRED QUALIFICATIONS - Experience implementing cloud governance and security controls in regulated environments (e.g. AWS Service Control Policies (SCPs), Azure Policy) - Advanced cloud certification such as AWS Certified Solutions Architect – Professional, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.