PRACTICE CRD 2

Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator II is responsible for providing support to the UCSF Oral & Maxillofacial Surgery Clinic. The Practice Coordinator II/ Treatment Planning Coordinator primary responsibility is treatment planning for the Oral & Maxillofacial Surgery Clinics, the incumbent can act in all capacities of the administrative team including, but not limited to: Front desk or Scheduling and coordinating billing and collections in partnership with the DC’s Patient Billing Services (PBS).  The Practice Coordinator is the direct liaison between patients and the services they receive at the clinics in any level of care. 

The Practice Coordinator II works as a team member and consistently project a professional and courteous demeanor.  The Practice Coordinator II is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator II must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers. 

The Practice coordinator is required to work at any clinic locations as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed. 

 

QUALIFICATIONS REQUIRED - High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience. - Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable. - Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time. - Ability to analyze situations, prioritizes, and develops solutions and makes recommendations. - Ability to work with minimal supervision - Ability to use good judgment and work independently, at times under the pressure of deadlines - Ability to access situations prioritizes workload, develop solutions and make recommendations. - Excellent customer service and communication/interpersonal skills, both over the telephone and directly. - Able to sit at a computer terminal with telephone headphones for extended periods of time. - Basic math skills required. - Proven ability to deal with a wide variety of individuals; - Ability to deal sensitively and effectively with patients. - Excellent organizational and problem-solving skills. - Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents. - Demonstrated administrative/office coordination skills. - Demonstrated knowledge of medical practice terminology. - Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable - Referrals (Incoming referral entry) and handling all referral WQs - Pend orders - Pend smart sets - Schedule surgeries - Work applicable work queues - Enter/edit outside test results - Messaging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounters - My open encounter - Staff message - New message - Route Patient advice request to providers (My Chart) - Patient Schedule (My Chart) - Letters - Pools - Patient look up - Check in process - Check out process - Comment field - Quick note - Scanning Preferred Qualifications: - Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services. - Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three. - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred. - Prior experience with EPIC. Required Licenses/Certifications: - N/A