Director of Health Care Facilitator, Mental Health and Employee Support Services

Job Summary:

This position provides strategic leadership for employee wellness, mental health, and wraparound support services, including clinical and non-clinical resources, with a focus on improving access, navigation, and utilization across UCSF, the University of California system, and community-based services.

Provides integrated employee well-being support by addressing health care access, mental health services, and basic needs through a coordinated model that includes the Faculty & Staff Assistance Program (FSAP), COPE (Coping and Resiliency Program), Health Care Facilitator services, and wellness initiatives.

Ensures seamless access to clinical and non-clinical services, reduces barriers to care, and enhances employee experience through a community navigation model.

Leads the transformation, development, and enhancement of the current Wellness Champion network to establish an employee peer support model to increase resource awareness, engagement, and department-based activities to maximize employee Wellness and support. Aligns efforts with workforce development initiatives.

Partners across HR, UCSF Health, and external providers to align services, improve utilization, and support workforce outcomes.

Health Care Access

• Advocates on behalf of employees and family members with insurance plans and providers to address coverage, billing, and authorization issues 
• Partners with UCSF Health to promote access to care and resolve barriers 
• Provides consultation to employees regarding health plan selection and provider access 

• Services are provided to all employees, retirees, trainees, and their family members 

   

Mental Health Access (FSAP & COPE)

• Oversees Faculty & Staff Assistance Program (FSAP), including clinical services and vendor management 
• Ensures timely access to mental health care through internal and external providers 
• Integrates FSAP with COPE to provide coordinated clinical and navigation services and improve timely access to support and mental health services 
• Expands digital and self-service access to resources 
• Provides navigation support for accessing care 
• Services are provided to all employees, trainees, and their family members 

Basic Needs Support

• Develops partnerships with workforce development programs to provide proactive support 
• Provides initial consultations to assess and address employee needs 
• Expands access to community-based wraparound services (housing, childcare, food, financial support) 
• Develops integrated models for self-service and navigator-supported access 

Communications & Resource Marketing

• Leads enterprise-wide efforts to promote FSAP, COPE, and wellness resources 
• Develops targeted strategies to increase awareness, reduce stigma, and improve utilization 
• Partners with Communications to ensure consistent, accessible messaging 

Manager & Leader Enablement

• Provides tools and consultation to help managers support employee well-being and mental health 
• Partners with leadership development initiatives to build manager capability 
• Collaborates with Employee Relations on complex employee situations 

Department Summary:

UCSF Human Resources has a mission to attract, develop, and retain outstanding and diverse people, and a vision of being a strategic and trusted partner, empowering the UCSF Health community to leverage their talents. Human Resources is committed to providing outstanding customer experience, leading workforce strategies, creating an engaging environment focused on continuous improvement for the HR team, and demonstrating value to the organization.

This UCSF Human Resources unit focuses on employee wellness, mental health, and wraparound support services. The unit provides access to clinical and non-clinical resources and helps employees navigate and utilize services available through UCSF, the University of California system, and community-based organizations. Its goal is to improve access to care, reduce barriers to services, and enhance the employee experience. The unit oversees several programs and initiatives, including the Faculty & Staff Assistance Program (FSAP), the Coping and Resiliency Program (COPE), Health Care Facilitator services, and employee wellness initiatives.