Skip to content

General Information

Job Name
Manager Shuttle Services
Department
4123620 - F CLS TS Transit
Position type
Full Time
Workplace
Fully On-Site
Primary Location
San Francisco, CA, United States
Job ID
3130

Description & Requirements

Job Description

Job Function Summary:

The Manager Shuttle Services is responsible for overseeing the daily operations, planning, and performance of UCSF’s campus shuttle system. This position ensures reliable, safe, and customer-focused transportation services across UCSF sites. The manager leads a team of drivers, dispatchers, and support staff, and coordinates with internal departments and external stakeholders to optimize service delivery.

Generic Scope

Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.

Custom Scope

The Manager of Shuttle Services is a leadership role responsible for overseeing the planning, management, and daily operations of UCSF’s shuttle infrastructure. This position ensures the delivery of high-quality, customer-focused services while aligning operations with institutional goals, compliance requirements, and long-term sustainability objectives.Develop and execute short- and long-range shuttle strategies in alignment with UCSF’s institutional goals, including access equity, sustainability, and campus growth. Spearhead deployment of modernized shuttle systems and digital solutions. Optimize service delivery and data reporting through innovation.

Ensure seamless and equitable services across multiple UCSF sites, including Parnassus, Mission Bay, Mount Zion, Oakland and satellite locations. Ensure compliance with ADA, life safety, UC policies, audit standards, and environmental regulations. Lead response and contingency planning for critical incidents, emergency operations, and infrastructure failures.

Supervises shuttle and transit professionals ensuring safety and compliance with applicable UC policies and procedures as well as state and federal regulations. Ensures staff uses sound judgment when providing shuttle management services. Supervises other transit services staff, monitoring quality and quantity of work. Oversees day-to-day supervision of staff, operation analysis, special projects and administration.

Department Overview

UCSF Department of Transportation manages transit and parking services for the UCSF students, faculty, patients, visitors and employees. Transit operations include fixed routes and on-demand services supporting nearly 2.5 million annual riders. Parking operations include over 25 parking garages and lots across the City, with over 7,500 spaces. Parking team also manages an extensive permit program, parking enforcement, citation adjudication and other parking related services. The Department promotes clean and sustainable transportation modes that include walking, bicycling, carpool/vanpool, car-sharing program, electric scooter sharing program, etc. The Department has over 190 positions with an annual operating budget of over $45 million.

Qualifications
Required Qualifications - Bachelor's degree in related area and / or equivalent experience / training. - Current commercial Class B license with Passenger Endorsement and medical certificate - Solid knowledge of transit service operations, policy and regulatory compliance, and commercial professional passenger-transport licensing requirements. - Strong interpersonal, communications, active listening, coaching and mentoring skills. - Proficiency in basic computer applications and administrative analysis applications. - Strong proficiency in defensive driving skills, customer service, and problem solving. - Ability to prioritize effectively and establish and meet schedules in a high-volume, politically sensitive environment. - Strong team building skills. - Strong political acumen skills dealing with variety of transit customers. - Strong employee supervision and leadership skills to motivate and inspire staff to improve customer and transit services. - Demonstrated experience supervising union or represented staff - Strong knowledge of DOT, DMV, and OSHA regulations - Proficient in scheduling, route planning, and fleet software systems Preferred Qualification - Defensive driver training program certification.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.
EEO Statement
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Additional Details

Job Code
TRANSIT SVC SUPV 2 (005067)
Assignment Category
Career
IAP Level
None
Job Family
General Services
Campus 1
Benioff Children's Hospital
Percentage (%)
100
Shift Length
8 hours
Shift Type
Day
Bargaining Unit
99
Go back

Similar jobs

View all