Program Manager - Permitting

Under the general direction of the Designated Campus Building Official (DCBO), the Program Manager - Permitting serves as a customer-focused advisor, facilitator, and technical program manager responsible for guiding major and complex construction projects through the full building permit lifecycle from early conceptual review through certificate of occupancy. Acting as a single, consistent point of contact for Major Buildings Design and Construction, Campus Design & Construction (CD&C), and Health Design & Construction (HD&C) Project Managers, this role ensures a coordinated, transparent, and timely permitting process.

The Program Manager - Permitting partners closely with internal reviewers, multidisciplinary plan review teams, inspectors, and external stakeholders to navigate regulatory requirements, coordinate reviews and inspections, and resolve permitting challenges. This position manages projects from pre-submittal and 100% construction document review through permit issuance, construction, inspections, phased occupancy, and final closeout. In addition, the Program Manager - Permitting administers contracts and fees for Inspectors of Record (IORs) and third-party reviewers, supports continuous process improvement, and champions a customer-service mindset to deliver a predictable, efficient, and compliant permitting experience. 

Department Overview

The organization of UCSF Real Estate is focused on the development, planning, delivery, and management of physical space for UCSF.  Key responsibilities include a unified approach to oversee the active UCSF growth planned on a multi-site campus and to manage the complex metropolitan environments affecting capital assets and projects and efforts to align municipal challenges with maximum effectiveness in support of the UCSF mission.  

 

UCSF Real Estate is an integrated unit that enables the alignment of development, planning, design, construction, and lease portfolio management.  Services are provided through the following departments:  Building Permit Services, Campus Design and Construction, Campus Planning, Construction Contract Administration, Health Design and Construction, Health Major Capital Projects, Real Estate Services and support through Business Intelligence, and Finance, Administration and Operations. 

 

Finance, Administration & Operations is a cross-functional team that provides support to the advancement of UCSF Real Estate’s strategic goals and long-term plans by providing value-added expertise and guidance in all operations.  The team provides support for all UCSF Real Estate functions in the areas of fiscal management, budgeting & reporting, human resources, operations, administration, talent management, communications, organizational development, procurement, and capital project delivery and work collaboratively across the department to ensure operations are performed to the highest standards of customer service, accountability, and efficiency.  

 

The combined UCSF Campus and Health organizations include approximately 198 UCSF and 38 contract personnel; operating/recharge budgets of more than $62.2M per year; current year capital project expenditures of $900M; and oversight and responsibility for > $13.3B long-range capital development. 

Required Qualifications - Bachelor’s Degree in Architecture, Engineering, Planning or in a related field, with 8-10 years of experience in managing all phases of capital projects; or an equivalent combination of education and experience. - Three (3) years in specialized training such as mechanical, electrical and/or construction management. - Experience supporting major capital or institutional projects within public agencies or complex, multi-stakeholder environments. - Experience with leading customer experience improvements and/or system implementation initiatives, with familiarity in building codes and plan review processes. - Advanced knowledge of building and construction, design, construction contract administration and California Building Codes, including advanced understanding of industry practices, or deep expertise in a highly specialized and critical discipline. - Advanced project management skills to effectively manage highly complex projects, or highly specialized and critical project component. - Advanced analytical, organizational and problem recognition / avoidance / resolution skills. - Excellent customer service skills grounded in public service values, including transparency, accountability, equity, and responsiveness. - Advanced written, verbal, and interpersonal communication skills, including the ability to communicate complex regulatory and technical information clearly and effectively to diverse audiences, negotiate solutions among competing stakeholders, and apply sound political acumen in complex organizational environments. - Advanced ability to manage contractors and maintain compliance to the agreed-upon scope of work and budget. - Advanced ability to build trust, credibility, and productive working relationships with internal teams, regulators, consultants, and external partners. - Demonstrated ability to identify customer needs, anticipating challenges, and providing timely guidance to reduce uncertainty and delays. Preferred Qualifications - Professional License in Architecture, Mechanical, Electrical or Civil Engineering - LEED Accreditation - ICC certified Building Official - ICC Certified Plans Examiner - Certified Access specialist(CASP) - Advanced knowledge of the organization, including its infrastructure, rules, regulations, policies and short and long range strategic building plans.