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General Information

Job Name
Lead Operations Clerk
Department
4122600 - F CLS FR Fit Rec Mission Bay
Position type
Part Time
Workplace
Fully On-Site
Primary Location
San Francisco, CA, United States
Job ID
1146

Description & Requirements

Job Description

Lead Operations Clerk, part of the Operations Unit at Fitness and Recreation

The Lead Operations Clerk…

  • Leads by example and is a mentor and role model to co-workers
  • Must have prior fitness center experience, preferably with UCSF Fitness and Recreation
  • Acts as the lead and primary contact person at the fitness center in the absence of Operations Supervisors, Managers and other fitness Center leadership
  • Must be energetic, outgoing, articulate and have good verbal and written communications skills
  • Is focused on high quality customer service/hospitality and possesses the skills necessary when interacting with difficult people in an often-high pace, demanding environment
  • Should be able to work independently and as part of a team often leading a team of 2-3 coworkers
  • Can respond to member suggestions, concerns, and complaints in a timely, professional, and consistent manner
  • Experience in sales processing, program registrations, member facility check-ins
  • Completes and or delegates front desk administrative duties as directed by Fitness Center Operations and Facility Managers
  • Provides support to fitness programmers and managers
  • Ensures facility cleanliness and manages supplies in our fitness areas
  • Assists with towel laundry services
  • Must have obtained Red Cross CPR/AED and First Aid Training certification within the first 3 months of employment (Training and Certification will be provide)
  • Is willing and able to assist in emergencies and/or facility evacuations and ensure safety at all times (Think: facility access controls or unsafe use of fitness equipment)

  • Should be comfortable working on a computer, using various applications and able to multitask during peak times

  • Has an interest in advancing their careers in fitness, health or wellbeing, customer service an/or supervision


 

Qualifications
Required Qualifications - High school graduation and one year of related administrative experience; or an equivalent combination of education and experience; - Customer service experience. - Fitness & Recreation Customer Service Clerk experience - Ability to resolve conflict, i.e., Conflict resolution involving member to member disagreements to align with our Code of Conduct. - Office and industry technology competencies must include: phone, mobile phone & voicemail system, Microsoft word, e-mail systems, faxing, copying, printing, scanning, Filemaker, program database system (CSI), online member access/booking (CSI online, Citrix & smartphone applications), etc. - Ability to prioritize and accomplish multiple tasks with deadlines in a customer service setting under minimal supervision. - Demonstrated ability to maintain confidentiality. - Ability to work independently and as a team member. - Wear uniform including nametag - Read, write, speak and understand English fluently - Cash handling and shift deposit reconciliation - Leadership skills or experience within a fitness center environment - Flexible schedule, normal business hours are Mon-Sun, 5am-10pm Preferred Qualifications - Excellent interpersonal, verbal, and written communication skill. - Able to motivate & support others in their quest to be healthier and fitter. - Demonstrated skill necessary to collect, organize and disseminate information upon request. - Ability to make sound judgments. - Knowledge of the UC systems, forms, policies, and structure. - Knowledge of UCSF Fitness and Recreation - Current knowledge, understanding, training (when applicable) and use of University guidelines regarding PCI compliance, cash handling, CANRA trainings, ethics training, cyber security, and sexual harassment prevention etc.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.
EEO Statement
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Additional Details

Job Code
CLERK SR OR SECR (004672)
Assignment Category
Limited Appt
IAP Level
None
Job Family
General Administration
Campus 1
Mission Bay (SF)
Campus 2
Parnassus Heights (SF)
Percentage (%)
40
Shift Length
Variable
Shift Type
Variable
Bargaining Unit
CX
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