Ambulatory Practice Coordinator 3

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and work closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers always. The PC 3 is a team player who works closely with others and who is flexible in dealing with with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to solve problems, prioritize and facilitate complex transactions in the course of his/her daily activities.

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the flow of information between medical, hospital staff and departments to maximize unit efficiency. The PC 3 is required to work at any UCSF campus as needed and scheduled.

Department Description:

Redwood City Specialty Care clinic is a surgical multi-specialty clinic that sees both adult and pediatric patients and includes Orthopedics, Urology, Otolaryngology Head and Neck Surgery, and Audiology.  Our Redwood City Orthopedic team is a part of UCSF Orthopedics and is a leading center for advanced musculoskeletal care, offering expert diagnosis, treatment, and rehabilitation for patients with orthopedic conditions. Staffed by a team of renowned faculty physicians, the practice provides personalized, evidence-based care, utilizing the latest techniques and technologies to optimize patient outcomes. In addition to clinical excellence, the faculty is committed to advancing orthopedic research, training the next generation of specialists, and improving the overall quality of musculoskeletal health for diverse communities.

 

Required Qualifications: - High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience - Successfully passes fingerprinting protocol and is approved to be a cash collector if applicable - Strong computer skills, including basic keyboarding skills, and experience with at least two Officetype software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time - Ability to analyze situations, prioritizes, and develops solutions and makes recommendations - Ability to work with minimal supervision - Ability to use good judgment and work independently, at times under the pressure of deadlines - Ability to access situations prioritizes workload, develop solutions and make recommendations - Excellent customer service and communication/interpersonal skills, both over the telephone and directly - Able to sit at a computer terminal with telephone headphones for extended periods of time - Basic math skills required - Proven ability to deal with a wide variety of individuals - Ability to deal sensitively and effectively with patients - Excellent organizational and problem-solving skills - Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents - Demonstrated administrative/office coordination skills - Demonstrated knowledge of medical practice terminology - Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee. This includes the following areas if applicable- Referrals (Incoming referral entry) and handling all referral WQs - Schedule surgeries - Work applicable work queues - Enter/edit outside test results - Messaging (CRM) if applicable - 2nd calls in CRM if applicable - Telephone encounters - My open encounter - Staff message - New message - Route Patient advice request to providers (My Chart) - Patient Schedule (My Chart) - Letters - Pools - Patient look up - Check in process - Check out process - Comment field - Quick note - Scanning Preferred Qualifications: - Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services - Prior experience with appointment, ancillary service or surgical scheduling or a combination of all three - Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred - Prior experience with EPIC

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.