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General Information

Job Name
Senior Collections Representative
Department
8530010 - PATIENT FINANCIAL SERVICES SFHEA
Position type
Full Time
Workplace
Flexible 2 Days On-Site
Primary Location
Emeryville, CA, United States
Job ID
1243

Description & Requirements

Job Description

Our Senior Collections Representation aka Government Sr. I Follow-up Collector is responsible for collections, conducting proactive follow up with payers regarding non-payments, underpayments, or incorrect payments in a stratified manner.  Duties include, but not limited to the following: 

  • Calculates expected reimbursement to verify expected payments versus actual payments received; 
  • Files disputes with payers for denials and/or underpayments;
  • Reconciles the accounts to closure;
  • Utilizes multiple databases and applications to analyze and take appropriate action on information or documents received.  Applications and Databases consist of: EPIC, Hospital Rates, CIRIUS, RevCyclePro, Imaging, DDE and various payer websites; and 
  • Frequently interacting with the Patient Financial Services staff, departments and management, as well as patients, billing and professional fee and collection services vendors, and must be knowledgeable of assigned payer claim requirements and regulations.   
Department Description
The Patient Financial Services Department plays a vital role in UCSF?s healthcare operations by managing patient billing, financial assistance, and payment processing. The department ensures that patients can navigate the financial aspects of their healthcare experience with ease and clarity, while also supporting UCSF?s revenue cycle and financial sustainability.
Qualifications
Requirements: - High school diploma or GED. - Minimum of two or more years of experience in a hospital billing office environment. - Applicable to Internal candidates only: Must demonstrate an in-depth understanding of all aspects of billing greater than an Office Assistant III. - Knowledge of contracts, insurance billing requirements, UB04 claim forms, Medicare, Medi-Cal and compliance program regulations. - Good analytical and organizational skills, interpersonal, verbal, and written communication skills. - Knowledge of computer operation, keyboard functions, calculator, copier and fax machine operation. - Adequate keyboard skills. - Proactive and assertive account resolution skills. - Must be a motivated individual with positive and exceptional work ethics. - Ability to follow directions and written procedures. - Ability to balance assertiveness with compassion for the patient and others. - Must have an understanding of CPT, ICD, DRG, and HCPC codes and an understanding of stop losses, per diems, carve-outs and other contract terms and conditions. - Computer software skills (i.e. Microsoft Applications and E-mail, etc.) - The ability to work in Emeryville one day a week or when required. Preferences: - Medical terminology experience. - ICD, CPT4, HCPCS, DRG coding experience. - Understanding of HIPAA rules and regulations.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.
EEO Statement
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Additional Details

Job Code
COLL REPR SR (004621)
Assignment Category
Career
IAP Level
Staff Plan (target potential payout of $900, maximum of $1,800)
Job Family
Finance
Campus 1
Emeryville
Percentage (%)
100
Shift Length
8 hours
Shift Type
Day
Bargaining Unit
CX
Additional Shift Details
Monday-Friday
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