RN Manager Adult Infusion Center on the Peninsula

Under general supervision of the Infusion Center patient care leadership and guided by the procedures of UCSF Health System, Ambulatory Services and the Cancer Center, the Infusion Services Nurse Manager assists the team of Patient Care Managers and Director in ensuring the quality of patient care in the Adult Infusion Services across the Peninsula – San Mateo and Burlingame/Peninsula Outpatient Center campuses and serves as a role model for professional nursing practice. This position is responsible for all aspects of the operation, including but not limited to 1) recruiting, selecting, hiring and training staff, coaching and counseling, and completion of performance evaluations 2) assuring compliance with all regulatory and patient safety goals, 3) developing and implementing policies and procedures that assure a high level of quality care, 4) financial and budgetary aspects of the department, including revenue capture and expense control 5) supports performance improvement initiatives and 6) maintains close working relationship with outpatient infusion pharmacy services to ensure alignment of goals that meet patient safety and service standards. This position is responsible for supervising all clinical and clerical staff of the infusion center, facilitating positive interaction among staff, patients and other departments.  This position assumes full responsibility for the unit in the areas delegated and in the absence of other Patient Care Managers. The Infusion Center Nurse Manager is clinically competent at the CNIII level.

Involves the provision of integrated and accessible cancer patient care services in a regional clinic and/or infusion center environment. Care is primarily provided by clinicians and assistants who are accountable for addressing a large majority of personal health care needs and developing a sustainable partnership with patients. Ensures optimal patient outcomes through effective leadership and  / or provision of patient care delivery in healthcare clinics or centers. Promotes shared decision-making at all levels to ensure a shared voice in practices, exchange of ideas, enhanced communication, and continually improved patient services. Management levels may also be responsible for clinic operations. (Note, for only clinic operations, see Ambulatory Administration job function.)

 

Department Overview

The Adult Infusion Centers at San Mateo and Burlingame service the Medical Oncology population at UCSF Helen Diller Family Comprehensive Cancer Center as well as any non-oncology infusion needs of patients at UCSF. The treatments include but are not limited to chemotherapy, biotherapy, immunotherapy, blood transfusions, hydration and electrolyte therapy, injections and blood draws, enzymes and iron infusions, and antibiotics. The centers collectively have the capacity of 34 chairs/beds and treatments include research and standard of care infusions. The infusion centers are staffed by Nurses, Nurse Practitioners, Medical Assistants, and Practice Coordinators. 

Required Qualifications: - Minimum 5 years nursing experience with demonstrated leadership experience - 2 years’ managerial experience in an acute care or outpatient infusion setting - Strong clinic / center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology - Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making - Strong leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines. Ability to create and maintain a goal-oriented climate of teamwork, collaboration and consistent achievement of objectives - Strong knowledge of relevant healthcare and clinic operations including information technology, patient care workflows and processes. Knowledge of relevant healthcare information technology and patient care workflows and processes - Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments - Proven ability to organize, manage multiple priorities, and delegate work functions efficiently - Knowledge of current and emerging best practices and technologies in the clinic / center healthcare industry - Demonstrated organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion - High level of initiative and ability to work independently Preferred Qualifications: - Experience working as RN in cancer services - Experience in large academic medical center setting - Experience with QA/The Joint Commission process for quality improvement - Master's Degree in Nursing - Training in quality improvement or Lean methodology - ONS Chemotherapy/Biotherapy Provider Card Education, Licenses and Certifications: - Bachelor's Degree in Nursing required - Registered Nurse in the State of California - Current American Heart Association BLS Certificate

Registered Nurse

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.