Administrative Director, Hospital Medicine

Job Summary:

As Division Manager, the incumbent provides leadership and direction on all administrative, personnel, and fiscal issues of the division in support of its goals and objectives. The incumbent directs the maximum utilization of all fiscal and human resources, and partners directly with faculty and senior leadership in designing, implementing, and managing policies, procedures, and programs designed to enhance the quality, efficiency, educational value, and professional revenues associated with the clinical services. She represents the Division Chief and is delegated substantive decision-making authority.

As the Medical Center’s Administrative Director for the Medicine Service, the incumbent develops strategic/operational plans, and manages and implements changes within the clinical practices, working through the physicians. The incumbent directs and integrates the overall clinical, business, and revenue operations of the hospitalist services at Parnassus, Mission Bay, Mt. Zion, and St. Mary’s and ensures the consistent delivery of high quality, efficient, coordinated, compliant, and patient-friendly clinical services that are aligned with UCSF Medical Center, UCSF School of Medicine, federal, state, local regulations and University Policies; provides leadership, advice and counsel to supervisors, staff and faculty; collaborates with the Faculty Practice Office to create the financial structure for the services including utilization of resources, oversight of billing and revenues, formulating operating and capital budgets and establishing internal controls and reviews, and provide operational guidance, direction and support in the development and enhancement of existing and new clinical programs. 

***The current position serves a dual role as Division Manager for Hospital Medicine, the largest division in the Department of Medicine in terms of faculty size ($57M expenses and over 200 FTEs), and as Administrative Director for the Medicine Service, the largest service at UCSF Medical Center with over 11,000 patient discharges annually. The position has a dotted reporting line to the Chief Medical Officer- Adult Services.***

 

Department Overview:

The Department of Medicine (DOM) is the largest department in the School of Medicine (SOM), UCSF. The mission of the Department includes research, teaching, patient care, and public service. The Department has a decentralized organizational structure across four sites (Parnassus, ZSFG, VAMC, and Mission Bay) and approximately 38 divisions. Authority and accountability for the Department rest with the Department Chair who heads the Parnassus site and also directs the Vice Chairs/Chiefs at the ZSFG and VAMC sites.

The Division of Hospital Medicine (DHM) is the largest division in the DOM in terms of faculty size and is a national leader in clinical care, education, research, and quality improvement. Clinically, the division runs 14 clinical services and provides care for nearly half of the patients in the adult hospital on any given day. The Medicine Service, one of its services, is the largest inpatient service at UCSF Medical Center with close to 11,000 annual patient discharges. Hospitalist services generate approximately 260,000 wRVUs a year. The Division is comprised of 170 faculty, 24 MSP Physicians, 4 fellows, and 34 staff. Additionally, it solicits from a cadre of 100 physicians, fellows, and residents outside the division for moonlighting services. The division’s annual expenditures total $69M. . 

Minimum Requirements: - Bachelor's degree in business, health care or related area and/or equivalent experience/training - Minimum 8+ years of progressively responsible academic and financial management experience, or equivalent experience, encompassing financial management, strategic planning and organizational development, clinical practice management, and human resource management - At least 7 years of experience hiring and managing high performing employees - Thorough knowledge of financial analysis and reporting techniques; human resources and risk management planning; accounting and payroll - Thorough knowledge of common organization-specific and other computer application programs (e.g., Microsoft Office Suite) - Excellent ability to establish metrics for department and employee goals - Skill and experience in long range planning, coordinating, organizing, staffing, and supervising in the areas of budget, contract and grant administration, academic and non-academic personnel administration, purchasing, expenditure control, compliance, clinical service scheduling, space utilization, and other functions which support the teaching, research, clinical, administrative, and quality improvement missions of the division - Excellent project management skills, including the capability of managing capital projects - Excellent skills to work collaboratively and act persuasively in sensitive situations; skills in conflict management techniques - Excellent interpersonal skills to effectively lead, motivate and influence others and develop and maintain high standards of customer service - Very strong ability to quickly evaluate complex issues and identify multiple options for resolution - Demonstrated ability to organize, communicate, and implement plans at all levels from conception through operation - Demonstrated ability to work in a fluid and ambiguous work environment encompassing a variety of needs and constantly changing priorities - Excellent analytical skills, including a demonstrated understanding of the concepts of internal controls and the methods of evaluating internal control systems. Knowledge of generally accepted accounting policies and procedures - Excellent judgment and superb interpersonal skills (both verbal and written) - Independent and critical thinking paired with strong skills in teamwork and use of judgment in determining priorities and what decisions need to be moved to a higher level - Demonstrated, exceptional planning, problem solving and decision-making skills; demonstrated ability to effectively persuade and negotiate results in complex situations - Strong work ethic Preferred Qualifications: - Graduate degree in business, healthcare or related field - Familiarity with campus and university on-line systems, federal and staff funding agency requirements, state and federal human resource regulations, space and equipment inventory rules and regulations, campus internal audit rules and regulations, the campus business and finance bulletin, academic personnel manual, school and department clinical compensation plan, clinical practice rules and regulations, campus expenditure rules and regulations - Familiarity with policies and programmatic guidelines for ACGME training programs and associated funding, institutional guidelines on salary setting for trainees, stipend payments and the appointment process for all trainees (ACGME and non-ACGME fellows)