Medical Assistant 3

JOB SUMMARY

 

Under supervision of the Unit Manager and the Administrative Nurse, guided by policies and procedures of Ambulatory Services, the Medical Assistant assists in the delivery of care to patients at the Department of General Medicine at all locations. Work includes a variety of personal care and nursing procedures including vital signs, health maintenance review and EKG. They will perform assigned patient care and laboratory procedures in support of the primary care services provided to patients within the practice.

They are required to adhere to the Telephone and House Standards as adopted by the Medical Center.

 

REPORTING RELATIONSHIPS

Supervises no staff.

QUALIFICATIONS AND REQUIREMENTS - Certification from an approved Medical Assistant program or equivalent combination of training and experience. - Six months’ experience as a Medical Assistant. - Knowledge and abilities essential to the successful performance of the duties assigned to the position. - Demonstrated computer familiarity, keyboard skills, computer literate in programs such as Microsoft Word and Excel. - Willingness to learn new computer programs as needed to sustain practice operations. - Willing and able to work a flexible work schedule at short notice including, but not limited to, evening, weekends and holidays. PREFERRED - Conversational in Cantonese, able to communicate medical concepts to patients in Cantonese. REQUIRED LICENSES/CERTIFICATIONS % of time Essential Function (Yes/No) Key Responsibilities (To be completed by Supervisor) 80% Yes Clinical & Communication 15% Yes Operations Maintenance 5% Yes Other duties 100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.) LIVING PRIDE STANDARDS Service Excellence - Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency. - Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. - Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices - Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information. - Demonstrates an understanding of and adheres to safety and infection control policies and procedures. - Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. Work Environment - Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture. - Picks up and disposes of any litter found throughout entire facility. - Posts flyers and posters in designated areas only; does not post on walls, doors or windows. - Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments. - Protects the physical environment and equipment from damage and theft. OTHER FUNCTIONS AND RESPONSIBILITIES - Performs any other duties related to patient care activities as required. - Ability to travel to any UCSF Medical Center location. REQUIRED QUALIFICATIONS - This position requires flexibility to orient and work at all UCSF Medical Center locations. PREFERRED QUALIFICATION - Familiarity with Epic. REQUIRED LICENSES/CERTIFICATIONS - Current American Heart Association CPR Certification. POPULATIONS SERVED Adult Geriatric

Basic Life Support, Certified Phlebotomy Tech I

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.