Skip to content

General Information

Job Name
PRACTICE CRD 3
Department
7074760 - OHNS Head Neck Surgery PED
Position type
Full Time
Workplace
Fully On-Site
Primary Location
San Francisco, CA, United States
Job ID
6343

Description & Requirements

Job Description

As a patient-focused organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity, and excellence that are integral to our mission.

 

The Practice Coordinator 3 is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.     

 

The PC 3 is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times.  The PC 3 is a team player who works closely with others and who is flexible in dealing with the changing priorities.  S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities.

 

This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency. This PC 3 position functions in the outpatient clinical settings at all UCSF Health sites (Mission Bay, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or with UCSF Faculty at other off-site clinic sites, et al).

Qualifications
REQUIRED QUALIFICATIONS Identify the minimum skills, knowledge and abilities required to competently perform the job duties. Please complete this section in bullet form and include suggested minimum years of related experience, e.g., "Previous experience in healthcare or health insurance environment required (usually 3-5 years)" or "Five to seven years project management experience". This section should include the required educational background, work experience, skills, knowledge and abilities. These qualifications will be included in the job posting and will be used to screen applicants. Flexibility statement below is required for all Medical Center positions. - High School graduate or equivalent with four years related experience; or college degree and 6 - months related experience; or equivalent combination of education and experience. - This position requires flexibility to orient and work at all UCSF Medical Center locations. - Apex/EMR experience - Strong knowledge or experience related to healthcare - Experience/knowledge of commercial and government payors - Strong knowledge/experience with advanced authorization work - Experience in a Customer Service role PREFERRED QUALIFICATION - Apex knowledge - Prior experience related to customer service - Prior experience in the health care industry - Past insurance/authorization experience related to CPT and ICD10
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.
EEO Statement
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Additional Details

Job Code
PRACTICE CRD 3 (004818)
Assignment Category
Career
IAP Level
Staff Plan (target potential payout of $900, maximum of $1,800)
Job Family
Ambulatory Care Clinics or Ctr
Campus 1
Mission Bay (SF)
Campus 2
Mount Zion (SF)
Percentage (%)
100.00
Shift Length
8 hours
Shift Type
Day
Bargaining Unit
CX
Go back

Similar jobs

View all