Associate Registrar

Job Summary: 

Under the leadership of the Registrar, the Office of the Registrar registers students, collects student fees, updates and maintains student academic records, issues transcripts, updates and maintains the General Catalog, sets the academic calendar, posts degrees and issues diplomas, reports institutional data to campus and Office of the President constituents, determines California residence for tuition purposes, provides online information services to students, faculty, and staff, and oversees collection of data for student admissions. The registrar is a member of the Academic Senate and serves ex officio on two senate committees. 

Two associate registrars assist the registrar in developing new initiatives, improving services, and managing the office.  One associate registrar oversees records and grades, transcript services, and degree verification services and manages the General Catalog. The second associate registrar, described herein, oversees registration, enrollment, financial transactions, and management of fiscal data.

Required Qualifications: - Bachelor's degree in a related area - Minimum 5 years of related experience - Advanced working knowledge of policies, regulations, and practices with registration management, student records management and retention. - Advanced knowledge of University policies, processes, and procedures, including those related to supervising employees, and of Federal and California laws pertaining to the privacy rights of students and access to student information. - Ability to interpret complex policies and develop procedures to ensure compliance in a diverse learning community. - Advanced skills in problem identification, critical thinking, and problem solving skills; judgment and decision-making ability. Ability to assess business processes, identify operational gaps, and implement improvements. - Strong interpersonal skills to establish and maintain cooperative relationships with campus departments, UC campuses, and external agencies. - Organizational skills and ability to prioritize work and meet deadlines. Project management skills. - Advanced written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills. - Proficiency with standard office software, Internet, and e-mail applications. - Experience creating and updating Web pages using Drupal or equivalent content management system. Preferred Qualifications: - Master's degree - Training in public management; understanding the concept of accounting - Advanced specialized knowledge of Registrar core functions. - Advanced knowledge of advising and counseling techniques to deal with challenging issues from constituents. - Strong knowledge of common University-specific computer application programs.