Business Operations Manager

Job Summary:

Uses advanced administrative concepts and organization objectives to resolve complex issues. Manages, plans, administers and coordinates the administrative operations of a small to mid-sized academic or non-academic department or organizational unit, the operations of which are significantly complex and / or broad in scope. Typically reports to a Chair, Director, or equivalent administrative management. Performance of administrative operations activities are the predominant focus of position; may supervise support staff or small number of professional staff within or outside the scope of main business activities (e.g., student services, facilities, etc.). Performs short and long term planning for the function. Regularly works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Erroneous decisions or failure to achieve goals result in additional costs, and serious delays in overall schedules.

 

Under the general direction of the Director, Business Operations, the Business Operations Manager serves as a senior administrative leader responsible for complex operational management, strategic planning, policy development, and department-wide administrative systems for Facilities Services (FS).

The incumbent functions with a high degree of autonomy and is recognized as a technical leader in administrative operations. This role manages high-impact programs including fleet administration, financial systems coordination, access management, contract and SOW development, and cross-functional campus collaboration. The position advises senior leadership and represents Facilities Services on campus-wide administrative initiatives.

Salary Range: $113,628.96-$182,700.00

Department Overview:

The UCSF Facilities Services Department (FS) is committed to creating an exceptional campus physical environment to support the research, teaching, health care and community service mission of the University. FS employs over 460 professional staff and acts as steward for over $90 million in operating funds to achieve its goals in operating and maintaining the UCSF campus environment. Located in the Campus Life Services organization, FS is organized into 6 distinct units: (1) Building Operations, (2) Engineering Operations, (3) Facilities Projects, (4) Business Operations, (5) Engineering & Utilities, and (6) General Services.FS adheres to and supports campus-wide P.R.I.D.E. values and the Principles of Community, and all FS leaders are expected to create a fair, equitable, safe, and supportive work environment where everyone can do their best work. FS leaders share accountability for the overall success of the operation and strive towards a high-performance work environment. We value innovation, creative problem solving, and diligent follow-through.

Required Qualifications: - Bachelor's degree in related area and 5+ years of related work experience; and / or equivalent experience / training. - Advanced knowledge of University rules and regulations, processes, protocols and procedures for budget, accounting and fund management, and / or personnel management. - Advanced interpersonal skills including verbal and written communication, active listening, critical thinking, persuasiveness, advising and counseling skills. - Advanced knowledge of a variety of administrative operational activities such as event planning, basic fundraising processes, risk management planning, website design, accounting and payroll, and contracts and grants regulations and guidelines. - Ability to use discretion and maintain confidentiality. - Advanced skills in short- and long-term strategic planning, analysis, problem-solving and customer service. - Advanced knowledge of financial analysis and reporting techniques, and / or human resources policies and procedures for staff and academic employees. - Ability to handle high level, escalated customer complaints and follow through to resolution - Office management experience in a fast-paced, time-sensitive environment - Ability to handle multiple projects simultaneously - Strong attention to detail and ability to meet competing deadlines - Ability to work in both team and individual performer environments. - Demonstrated organizational skills and the ability to be flexible and shift priorities Preferred Qualifications: - Experience with developing policy and procedures for a large and complex organization - Facilities management experience - Knowledge of UCSF and UCOP policies and procedures - UCSF or other higher education work experience - Union contract experience - Valid California Driver’s License

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.